Maryann is a nurse manager who supervises 30 staff members. She describes her job as akin to playing the game whack-a-mole. No sooner does she get one problem solved when another rears its ugly head.
The constant stress was taking its toll on her emotionally until she learned a three-step process for effectively resolving issues with people: express empathy, establish a win-win outcome and identify the person’s strengths.
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Tags: Conflict Management, Empathy, Happiness, Nurses, Stress Management, Work